Let me tell you guys a story....
My daughter got in a wreck, 70K 2016 absolutely immaculate Jeep Wrangler Unlimited. Deployed two airbags, but Jeep didn't look wrecked, bent bumper, plastic fender flare torn. I arrived, cut the airbag out, and drove to bodyshop, not a squeak, rattle or issue driving. All the cost was airbag stuff
Now, when dad and I had the garage and bodyshop, adjusters would nickel and dime you for used parts, repairing parts, you name it, drop the price to fix. It was a pain, but understood, keep costs down, not an option today. Quote was determined by a third party who never saw the car in person. Body shop only took pictures for them from 4 corners
What happened here is they then added up LIST prices, for example, passenger side airbag was 2400.00 alone. Then totalled the vehicle at an over 20K repair bill.
As a legal and registered Nebraska auto repair business, I offered a discount quote, took the actual approved estimate and wrote up the same part numbers at retail prices, what any of us would pay at mopar.com, with sources, no shortcuts, same labor, same part numbers, same procedures. (that 2400-dollar airbag was 1600 retail, and my cost was 1100). Even at retail, I ended up at 14K, which wouldn't have totaled the car.
Their heads exploded, so I gave them my reasons I wanted to save the car and showed the extensive service records, recent pictures, upgrades, etc, and even offered a military discount to drop it further, not to mention full (and expected) option to reinspect and save all parts and receipts. (Remember, running driving car after the accident)
The bureaucracy would not allow it, so, with all my inputs on the car's quality and maintenance, they instead RAISED my payout by almost 4000 and paid me well for the now totaled Jeep.
As a recap
- LIST prices higher than retail lost the original local body shop the job
- Would not allow retail prices on the same quote from another business losing me as a repair shop
- Would not allow discounts, which just seems crazy
- PAID out ridiculously to the point I would have been silly to try to pursue.
She got a new Grand Cherokee, I ended up buying the Jeep back, cheap, and now I will be in it cheap as a spare parts runner and I can fix with used and aftermarket parts, but with a salvage title because of unrealistic and non-negotiable costs. As hail damage and other things happen, the scale of this is enormous, never mind homeowner insurance. Raising prices for everyone's insurance, be very careful if you have anything but a very high dollar car and you drive it in for damage. You may lose it, but you probably will get paid well