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Non-FE Discussion Forum / RockAuto question about parts and returns.
« on: August 25, 2026, 01:06:19 PM »
I am working on my daughters car and I had her "help" with this repair by having her do the ordering of parts from Rock Auto. She did things correctly.
We ordered rear struts for her car.
The parts that arrived were a completely different make and part number, and to make it even more fun, one of them is faulty on top of that... it's leaking and has easy compression and very slow rebound.
We ordered SACHS parts, and TRW arrived. I know SACHS and TRW are under the ZF Friedrichshafen umbrella since 2014.
We are trying to return these parts and the automated return process is dubious in the questions being asked and things they want us to do.
My main question revolves around the swapping of parts by Rock Auto.
We specifically ordered SACHS struts.
What arrived are TRW struts.
The TRW parts do not have ANY corresponding numbers or identifiers relating to the SACHS parts ordered.
The TRW parts are not even shown, listed, or available on the Rock Auto website for the car in question.
There is no corresponding information telling us that TRW might be substituted in place of SACHS.
What do you make of this?
We ordered rear struts for her car.
The parts that arrived were a completely different make and part number, and to make it even more fun, one of them is faulty on top of that... it's leaking and has easy compression and very slow rebound.
We ordered SACHS parts, and TRW arrived. I know SACHS and TRW are under the ZF Friedrichshafen umbrella since 2014.
We are trying to return these parts and the automated return process is dubious in the questions being asked and things they want us to do.
My main question revolves around the swapping of parts by Rock Auto.
We specifically ordered SACHS struts.
What arrived are TRW struts.
The TRW parts do not have ANY corresponding numbers or identifiers relating to the SACHS parts ordered.
The TRW parts are not even shown, listed, or available on the Rock Auto website for the car in question.
There is no corresponding information telling us that TRW might be substituted in place of SACHS.
What do you make of this?
