I used my UPS account and had a box mailed to me. Cost $180. Seemed normal for what I was shipping.
UPS took the $180. They also sent me an additional bill for $588 more on top of it.
They claimed the length of the box was 18inches not 16.
I got the box, measured it, sent pictures to the claims officer.
He was like “wow, so sorry, will take care of it.”
A week later I call. He now says “we are taking our guy’s word and not yours.”
And that is how UPS lost a $6k-$10k a year customer.
Screw them. Less damage via other vendors this year, so probably for the best.