My poor JET-HOT experience and non warranty, warranty.

[cleandan]

I just got off the phone with Brian, the rep at JET-HOT.
We have been emailing back and forth concerning a warranty issue with my headers with no results. I finally spoke with him on the phone.
Years ago I purchased a new pair of Hooker Super Comp headers for my truck. The headers were test fit and sent to JET-HOT for their inside and outside "JET-HOT Sterling" coating process. That coating failed and needed to be redone very quickly. I contacted them and my headers were sent back for warranty. At that time their tech suggested I try their new JET-HOT 2000 coating saying it is more durable and better suited to towing duty. I opted for that as the warranty recoat. I received a bill for shipping and upgrade recoat with my warranty work. I paid and installed the headers on my truck. That "better" coating also began to rust, then flake, then really come off. Finally I tried to get the headers redone under warranty...again.
The warranty card I have says, "guaranteed for life against rust through".
This is where this post becomes relevant. According to Brian the "Original" JET-HOT went bankrupt and was purchased two times ago.

The new JET-HOT will not recognize the old JET-HOT warranty. I am out of luck concerning my warranty claim according to the new JET-HOT.
One of the big reasons I chose to use the coating, both inside and out, was the warranty. The coating failed, the warranty failed, and I am now out a considerable amount of money while needing new headers. I am not happy with this outcome in the least.

I am not certain when this purchase took place but if you have JET-HOT coated anything the new JET-HOT may not recognize your warranty.

[jayb]

Man, that sucks.  Thanks for the heads-up on the changes at Jet-Hot.

[BruceS]

Wow - thanks for the heads-up.  I did my Fairlane with 347 SBF stroker build in 2007 and used them to coat a pair of new repro hi-po exhaust manifolds.  Their customer service was excellent and I was impressed.  I had them coat the manifolds with the coating that looks similar to cast iron.  The coating has lasted well and still looks great today.  No rust, flaking, etc.  Sorry you had the opposite experience!

[sixty9cobra]

I had the same experience with Jet Hot brand new headers paid big bucks and they crackled and rusted. I sent them to Swain Tech Coating in NY and they look the same after 8 yrs. They are flat gray or silver not gloss but Jet Hot was only glossy for a yr.