Sorry I can't answer this, but I hope everything is ok with him. I've done business with Dan many times, and he's always been very helpful. He's been in business a long time.
EDIT: Rob, I just called his number (the one you posted), and he's still alive, in business and kickin up a fuss. Maybe you're just not using the right calling process? I know it can be difficult calling from out of the country, so try and figure it out...he'll be waiting to hear from you. He also provided his fax number which is 828-524-4848. I hope this helps.